Consultation on the Melbourne's Community Engagement Policy




Partecipate Melbourne

Initial date



11/2020 - 03/2021

Final date


Type of experience

participatory planning councils hearigns, forums and assemblies regulations and legislation


SDG 11 SDG 16

The Community Engagement Policy is a planned process with the specific purpose of working with individuals and groups to encourage active involvement in decisions that affect them or are of interest to them.


 The general objectives of this consultation are:


  • Inviting conversations about the role and possibilities of community engagement; Inspiring all Melburnians to consider the roles and responsibilities of local government and the community in shaping the city; 
  • Generating reflections on the principles that underpin good engagement.
  • Present different ideas on models of community engagement; 
  • Creating opportunities for participation that are accessible, relevant and timely;
  • Activating and involving networks, leaders and experts from across the community; 
  • Reaching and supporting those not familiar with engagement processes so they can meaningfully contribute. 


During the consultation they reached over 220,000 people and recorded the views of approximately 540 individuals via multiple digital platforms and 15 events. The feedback they heard were used to help shape the final policy. Participants must be supported to enable meaningful engagement and be informed of how the process will influence decision-making.






Social media total views

Website visitors

Face-to-face contacts

Newsletter and emails


Feedbacks : 





Surveys completed

Workshops participants

Targeted interview participants

Social media comments


In any participatory process anybody may address a committee meeting in relation to an item on the agenda. Each speaker is allocated three minutes. Anybody may submit correspondence in relation to an item listed on a Council or committee meeting agenda. All citizens can use the meetings search to access all open agenda papers and documentation for Council meetings. In quality of resident, visitor or worker the involvement in the thinking, planning and decisions that shape the city is crucial.



How community engagement works in Melbourne

The outcomes of community engagement activities are better decisions that result in improved policy, facilities and services, as well as greater community satisfaction and wellbeing. Community engagement is an essential and legislated local government activity, which enables members of the community, who may be impacted by a council decision to be involved in the decision-making process. It results in better decisions, leading to more sustainable policy, infrastructure and services, as well as greater community satisfaction and wellbeing.

The Community Engagement objectives : 

  • To provide community clear information that lets them know when something is happening, or about to happen.
  • To seek and consider community feedback on alternatives, proposals and/or decisions necessary to be made. 
  • To work directly with the community throughout the process to ensure that your concerns and aspirations are understood, considered and incorporated where appropriate.
  • To partner closely with the community in identifying alternatives, developing solutions and co- designing a jointly agreed outcome.
  • To place final decision making in the hands of our community, build their capacity to identify solutions and lead or deliver change

Process of the Community Engagement Policy

The City of Melbourne is committed to fostering a deeper culture of public participation through a new Community Engagement Policy. Residents are invited to participate in the definition of this new participatory strategy.


The new community engagement vision: The Community Engagement Policy 

The policy outlines the City of Melbourne's commitment and approaches community engagement practice. It details the principles that guide the work towards delivering sustainable outcomes for the city. It provides a common language that strengthens community engagement for all. Community engagement is everyone's responsibility and evolves as the city evolves. The policy informs the planning, design, implementation and evaluation of community engagement processes. It lets the community know what they can expect from the Council. 

The Policy must : 

  • be developed in consultation with the municipal community. 
  • give effect to the community engagement principles; 
  • be capable of being applied to the making of the Council's local laws; 
  • be capable of being applied in relation to the Council's budget and policy development; 
  • describes the type and form of community engagement proposed, having regard to the significance and complexity of the matter and the level of resourcing required; 
  • specify a process for informing the municipal community of the outcome of the community engagement
  • include deliberative engagement practices which must include and address any matters prescribed by the regulations for the purposes of the section and be capable of being applied to the development of the Community Vision, Council Plan, Financial Plan and Asset Plan, include any other matters prescribed by the regulations.

The Policy has been built on existing community engagement practice. It aligned to the Act's principles of engagement and international and local frameworks. The Policy has been developed in consultation with community Councillors and management who have reviewed existing practice and nominated priority principles of deliberative engagement. Consultation also explored opportunities and barriers to meaningful public participation. 

Steps of the consultation process


1. Consult Council and Traditional Owners (November to December) a step that included: 

  • three online workshops with Traditional Custodian groups;
  • a session with Carlton Neighbourhood Learning Centre Gardening Group; 
  • a Community Support Group Conversations with older Melburnians; 
  • a discussion in the North Melbourne Children's Centre group with young children and educators; 
  • Early promotion of consultation to business precincts, resident associations, local area networks, youth networks and community groups.

2. Community consultation (January to February) including: 

  • 12 pop-up engagement kiosks at popular community facilities, immunisation sessions and public spaces across seven neighbourhoods, where they interviewed individuals in-person;
  • participate Melbourne online platform page with survey, including FAQs, language interpreter options, and a 'Big Ideas wall'; 
  • direct email submission and phone interview options;
  • two virtual workshops;


Opportunities to participate were publicised through social media posts, advertisements, local newspapers, stakeholder-specific newsletters, briefing sessions, direct emails and community channels. These multifaceted communications approaches allowed them to reach children and young people, families, older Melbournians, culturally and linguistically diverse residents, local and international students, workers, businesses, visitors, community organisations and people of diverse abilities and identities.


3. Develop draft policy​ (February): the Policy is a requirement of the Local Government Act 2020 (the Act). The Policy must be developed in consultation with the municipal community, including a deliberative engagement practice. 


4. Future Melbourne Committee considers policy (February) : all written submissions/questions and registrations have been addressed to the Committee. (you can find them in the the report of the session) 


5. Report back to the community (March) : the purpose of the report was to seek endorsement of the Community Engagement Policy.



How getting involved in meetings

Anyone can address a committee meeting, or submit correspondence to a committee or to the Council. Because of the pandemic situation, Council and Committee meetings were held virtually. During the period 1 May 2020 to 26 April 2021 Councils do not need to provide for members of the public to physically attend meetings.  Providing public access to live-streamed events satisfies the public attendance test during this period. Council and Committee meetings are streamed live by the platform Council and committee meetings webpage. Audio and video recordings are also published on the website following each meeting. Community members can participate virtually in Melbourne Committee meetings. 

With the public questions and the submissions to items on the agenda they allow community members to participate virtually in Future Melbourne Committee meetings. The community can be informed about meetings  : agendas, reports and minutes of the Council and its committees are on the website and available at the Customer Service Centre in Melbourne. Meeting documentation is published five days before a scheduled ordinary meeting, and they publish the unconfirmed minutes of the meeting as soon as possible after the meeting. Citizens can also be notified when documents are available or when there are any changes to the scheduled meetings. Melbourne City Council uses to hear opinions from non-English speakers about how they can strengthen the quality of the conversations they have with their community, and why it's important for everybody to have a say in local projects and decisions. For this reason they have a translation support in different languages. 

Sources (in english) : 


Site of the Community Engagement Policy Consultation 


Getting involved in meetings  


The Public Engagement 


About Melbourne City Council 


Report to the Future Melbourne Committee Community Engagement Policy